Last updated: May 30, 2026
Every order of Gorilla Flow comes with a 90-day money-back guarantee. If you are not satisfied with your purchase for any reason, contact our customer support team within 90 days of your order date for a full refund.
The customer is responsible for return shipping. We recommend using a tracked shipping method so you can confirm delivery. For higher-value returns (3-bottle and 6-bottle orders), tracked shipping is strongly recommended.
Once your return arrives at the address we provide, we process refunds within 5–7 business days. Depending on your bank or card issuer, the refund may take an additional 2–10 business days to appear on your statement.
If you ordered a multi-bottle package, you can return the unused bottles for a partial refund prorated based on the per-bottle cost of your original purchase.
If your order arrived damaged or you received the wrong item, contact us within 7 days of delivery. We will resolve the issue at no cost to you — typically by sending a replacement.
Our support team is here to help. Email support@getyourflowback.com or call 855-482-8279 Monday through Friday during business hours.